The terms for using BuzinessAI.

These terms and conditions ("Terms") govern your access to and use of the BuzinessAI website at buziness.ai, the app at app.buziness.ai, our API, and any related services we provide (together, the "Service"). The Service is provided by BuzinessAI, Inc. ("BuzinessAI", "we", "us" or "our").

By creating an account, starting a trial, accepting these Terms or using the Service, you agree to them. If you use the Service for a business or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

Some plans and services come with additional terms, such as an order form for a managed plan. If they conflict with these Terms, the additional terms apply to that plan or service. If you don't agree with these Terms, please don't use the Service.

Workspace

A space in the Service for one business, with its own campaigns, content, leads and settings. The Agency plan includes a separate workspace for each client.

Experts

The Service's main tools: Ad Expert, Design Expert, Post Expert and Lead Expert.

Your Content

Everything you or your team upload, enter or create in the Service, including brand assets, prompts, posts, ads, audiences and lead data.

Output

Content the Service's AI features generate for you, such as designs, videos, captions, ad copy, replies and suggestions.

Connected Account

A third-party account you link to the Service, such as a Meta, Google, YouTube or LinkedIn account.

AI Credits

Units that meter the AI work the Service does for you, such as generating a poster or video, drafting copy or sending an auto-reply.

Authorised User

A person you invite to your workspace using one of your plan's team seats.

• You must be at least 18 years old and able to enter into a binding contract.
• The Service is for business and professional use, not for personal, family or household use.
• You must give accurate account information and keep it up to date.
• Each team seat is for one named person. Don't share logins between people.
• Keep your password and API keys secure, and tell us straight away at support@buziness.ai if you suspect anyone has accessed your account without permission.
• You're responsible for all activity in your workspaces, including by Authorised Users, and for making sure they follow these Terms.
• You may not use the Service if we have previously suspended or closed your account for a breach, or if the law bars you from receiving it.

The Service lets you build and run Meta and Google ad campaigns, create designs and videos, publish to social channels, and capture and manage leads in a sales pipeline, with AI features that draft content and suggest next steps.

We continually improve the Service and may add, change or remove features. If we remove a feature that is a material part of your paid plan, we'll give you reasonable notice and, where appropriate, a pro-rata refund of prepaid fees for that part.

Features labelled beta, preview or "coming soon" are provided as they are. They may change or be withdrawn, and may not be covered by our support commitments.

We may set reasonable limits on use, such as storage, API rate limits or the number of connected accounts, to protect the Service for everyone. Plan limits are shown on our Pricing page.

Plans and prices

Our plans, their prices and what each one includes are shown on our Pricing page. Prices are in Indian rupees and don't include taxes such as GST, which are added to your invoice depending on your location.

Free trials

New accounts on the Starter and Growth plans may get a free trial with AI credits included. If you add a payment method during the trial, your plan continues as a paid plan when the trial ends unless you cancel before then. We may change or end trial offers at any time, and may limit trials to one per business.

Billing and renewal

• Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period until you cancel.
• Payments are processed by Razorpay. By adding a payment method, you authorise us and Razorpay to charge it for your subscription, credit top-ups and applicable taxes.
• Invoices and usage history are available in your billing dashboard at any time.
• If you upgrade or downgrade, the difference is prorated against your current billing period.
• If a payment fails, we'll tell you and try again. If it is still unpaid after 14 days, we may limit or suspend your workspace until it is paid.

Price changes

We may change our prices. We'll give you at least 30 days' notice before a price increase applies to your subscription, and it takes effect from your next renewal. If you don't agree, you can cancel before then.

• Each plan includes a monthly AI credit allowance, shown on our Pricing page. Credits refill at the start of each billing period.
• Plans that allow top-ups can buy extra credit packs. Allowances, refills and top-up terms are as shown on the Pricing page and in your billing dashboard when you buy.
• When you run out, AI features pause until your next refill or a top-up. Campaigns, scheduled posts and your pipeline keep running as normal, so nothing publishes or spends without you knowing.
• Credits have no cash value, can't be transferred between accounts and aren't refundable, except where the law requires.
• Don't try to get around credit metering, for example by splitting one business across several trials or automating requests to avoid limits.

• You can cancel your subscription at any time from your billing dashboard or by emailing support@buziness.ai. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• Fees you have already paid are non-refundable, except where these Terms say otherwise or the law requires a refund.
• If we close your account without cause, or because we materially breached these Terms, we'll refund prepaid fees for the unused part of your billing period.
• Ad spend is paid directly to Meta, Google and other platforms, not to us, so we can't refund it. Please contact the platform about any ad spend dispute.

• To publish posts or run ads, you connect your own accounts and approve access on each platform. You must have the right to connect them, such as admin access to an ad account.
• Your use of each platform is governed by that platform's own terms and policies, including its advertising policies, and you're responsible for following them.
• You pay ad spend directly to Meta, Google and other platforms under your own agreement with them. BuzinessAI does not charge or hold your ad spend.
• Ads are reviewed and approved by the platforms, not by BuzinessAI. We don't control their decisions to reject ads, limit delivery or restrict accounts.
• Budgets, schedules and bids you set or approve in the Service are carried out on your instructions, so please check them before you approve.
• Platforms may change or withdraw their APIs at any time. If that affects a feature, we'll work to restore it but can't guarantee we will be able to.

As between you and us, you own Your Content and keep all rights in it.

You give BuzinessAI a worldwide, non-exclusive, royalty-free licence to host, copy, process, adapt, display and transmit Your Content only as needed to provide, secure and support the Service, for example to resize a design for each channel or publish a post to your connected accounts. This licence ends when Your Content is deleted from the Service, except for copies we must keep by law or that remain in backups for a short time.

You're responsible for Your Content. You confirm that you have all the rights, licences and consents needed to use it in the Service, including for logos, images, music, people's likenesses and personal information.

We may remove or disable content that we reasonably believe breaks these Terms or the law.

• Subject to these Terms, we assign to you any rights we have in the Output generated for your workspace, and you may use it for your business.
• Output is generated by large language models and other AI models. It is probabilistic, may be inaccurate, incomplete or similar to content generated for others, and is not legal, financial or other professional advice.
• Drafts wait for a person in your workspace to approve them before they are published or spend budget. You're responsible for reviewing Output and for everything you approve.
• You're responsible for making sure the content and ads you publish are accurate and lawful, including any claims, prices, offers, disclaimers and disclosures your industry requires.
• Templates and other assets we provide in Design Expert may be used in content you create with the Service, but may not be extracted, redistributed or resold on their own.

You must not use the Service, or let anyone else use it, to:

• Break any law, including advertising, consumer protection, data protection, anti-spam and telemarketing laws
• Publish false, misleading or deceptive ads or content, or make claims you can't back up
• Infringe anyone's intellectual property, privacy or publicity rights
• Create or share content that is hateful, harassing, violent, sexually explicit or defamatory, or that exploits children
• Impersonate any person or organisation, or misrepresent your connection with them
• Send unsolicited messages, or contact people who haven't agreed to hear from you or who have opted out
• Collect personal information without a lawful basis or the notices the law requires
• Upload malware, or probe, scan or test the Service's security without our written permission
• Reverse engineer, decompile or copy the Service, or use it to build a competing product
• Scrape the Service, or access it by automated means other than our API
• Get around usage limits, credit metering, seat limits or security controls
• Resell or sublicense the Service, except for agencies serving their own clients on the Agency plan

We may investigate suspected breaches and, where appropriate, work with the platforms and the authorities.

Lead Expert and other features let you capture and manage information about your own leads and customers. For that information, you are the Data Fiduciary (or controller) and we act as your Data Processor.

• You must give people the notices and get the consents the law requires before you collect their information or contact them by phone, email or messaging, and you must respect opt-outs.
• We process lead information only to provide the Service to you, on your instructions and as described in our Privacy policy.
• Where we reasonably can, we'll help you respond to people who ask about their information.
• If you use AI calls or automated follow-ups, you're responsible for telling people they are dealing with an automated system where the law requires it.

• On the Agency plan, you can manage client workspaces up to your plan's limit. Each client's campaigns, leads and assets are kept separate from every other client's.
• You confirm that each client has authorised you to connect their accounts and manage their content and data in the Service.
• You're responsible for your clients' use of the Service through your account, and for your own agreements with them.
• Agency branding and the client roster are for presenting your own services. Don't suggest that a client has a direct contract with BuzinessAI unless it does.
• If a client wants to move its workspace to its own account, we'll help where reasonably possible, with your agreement.

• If you use our API, SDKs, webhooks or sandbox, keep your API keys confidential and follow our developer documentation.
• We may set and change rate limits, and may suspend keys that are used in a way that harms the Service or other customers.
• You're responsible for the applications you build on the API and for how they handle data they receive from it.
• We may change the API. We'll aim to give reasonable notice of changes that break existing integrations.

If you buy onboarding, migration, integrations, training or a managed plan, the scope, fees and timelines will be set out in an order form or statement of work, and these Terms apply to that work.

On a managed plan, our specialists work inside your workspace on your instructions. You remain responsible for approving content and budgets, and for decisions about your business.

BuzinessAI owns the Service, including its software, designs, templates, documentation and the BuzinessAI name and logos. Apart from the rights we give you in these Terms, we keep all rights in the Service.

Subject to these Terms and payment of your fees, we give you a limited, non-exclusive, non-transferable right to access and use the Service for your business during your subscription.

If you send us feedback or suggestions, we may use them without any obligation to you.

We may use aggregated, de-identified information about how the Service is used to operate, secure and improve it, as long as it doesn't identify you, your users or your customers.

Each of us may share information with the other that is marked confidential or that a reasonable person would understand to be confidential. The party receiving it will use it only for the purposes of these Terms, protect it with reasonable care, and share it only with people who need to know it and are bound by similar duties.

These duties don't apply to information that becomes public through no fault of the receiving party, was already known to it, is developed independently, or is lawfully received from someone else. Either of us may disclose confidential information where the law requires it, after giving notice where allowed.

Our Privacy policy explains how we collect and use personal information. Where we process personal information on your behalf, we do so as your Data Processor under these Terms and the Privacy policy. If you need a separate data processing agreement, contact us at support@buziness.ai.

We work to keep the Service available and reliable, and we publish what we monitor and our uptime targets on our system status page. Unless a written agreement with you says otherwise, we don't guarantee a particular level of availability.

We sometimes need to carry out maintenance. Where possible, we schedule it to limit disruption and give notice of planned downtime.

Support is provided at the level included in your plan: standard support on Starter, priority support on Growth and a managed support plan on Agency. You can reach us through our Support page.

• You can stop using the Service and cancel your subscription at any time, as explained in Cancellation and refunds.
• We may suspend or limit your access straight away if you breach these Terms, don't pay, create a security or legal risk, or if a platform or authority requires it. Where reasonable, we'll tell you why and give you a chance to put things right first.
• We may end these Terms by giving you 30 days' notice, or immediately if you materially breach them and don't fix the breach within 14 days of our notice.
• When your account ends, your right to use the Service stops. You have 30 days to ask us for a copy of Your Content, after which we may delete it, as described in our Privacy policy.
• Terms that by their nature should continue after your account ends, including fees owed, confidentiality, disclaimers, limitation of liability, indemnity and governing law, continue to apply.

The Service, including Output, is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We don't promise any particular business result. Ad performance, reach, leads and sales depend on many things outside our control, including platform algorithms, your offer, your budget and your market. Examples and figures on our website are illustrative.

Nothing in these Terms takes away rights you have under consumer protection or other laws that can't be excluded by contract.

• To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if told they were possible.
• To the fullest extent the law allows, each party's total liability arising out of or relating to these Terms is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim.
• These limits don't apply to your payment obligations, your indemnity obligations, a breach of the acceptable use rules, or liability that can't be limited by law, such as for fraud.
• We're not responsible for the acts or omissions of Meta, Google, YouTube, LinkedIn, Razorpay or other third parties, including ad rejections, account restrictions, outages or changes to their services.

You will defend and indemnify BuzinessAI and its officers, employees and agents against claims, losses and costs, including reasonable legal fees, arising from Your Content, the ads and content you publish, your use of lead and customer data, your breach of these Terms or the law, or a dispute between you and your clients or customers.

We'll tell you promptly about any such claim, let you control its defence, and give you reasonable help at your cost. You won't settle a claim in a way that places obligations on us without our consent.

These Terms are governed by the laws of India, without regard to conflict of laws rules.

If a dispute arises, please contact us first at support@buziness.ai. We'll try in good faith to resolve it informally within 30 days.

If we can't, the courts in India with jurisdiction over our registered office will have exclusive jurisdiction, and we both agree to submit to them. Either of us may seek urgent injunctive relief from any court with jurisdiction.

We may update these Terms from time to time. When we do, we change the "Last updated" date at the top. For material changes, we'll tell you by email or in the app at least 30 days before they take effect, unless a change is needed sooner for legal reasons or relates only to a new feature.

If you keep using the Service after changes take effect, you accept the updated Terms. If you don't agree, you can cancel before they take effect.

Entire agreement

These Terms, any order forms and the policies they refer to are the whole agreement between us about the Service, and replace any earlier agreements on the same subject.

Assignment

You may not transfer these Terms without our written consent. We may transfer them to an affiliate or as part of a merger, acquisition or sale of assets.

Events beyond our control

Neither of us is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, outages of third-party platforms or networks, strikes or government action. This doesn't apply to payment obligations.

Severability

If any part of these Terms is found unenforceable, the rest stays in effect, and that part is changed only as much as needed to make it enforceable.

No waiver

If we don't enforce a right straight away, we haven't given it up.

Notices

We'll send notices to the email address on your account or show them in the app. You can send notices to us at support@buziness.ai.

Relationship

We are independent contractors. These Terms don't create a partnership, joint venture, employment or agency relationship.

Publicity

We won't name you or use your logo as a customer reference without your permission.

Questions about these Terms? Email support@buziness.ai and a real person will reply within one working day.

Company

BuzinessAI, Inc.

Email

support@buziness.ai

Website

buziness.ai

Support

Visit the support page