Support / Get support

How can we help?

Find an answer in the guides and docs, check whether something's down, or write to a person on our team.

Guides

Step-by-step walkthroughs for every Expert, from your first campaign to deal attribution.

API reference, SDKs, webhooks and a sandbox for building integrations.

What we monitor, our uptime targets and how to get incident updates.

Stuck on something? Write to us with your workspace name and what you were trying to do.

How do I connect a Meta or Google ad account?: Open Ad Expert and choose to connect an account. You'll approve access on Meta or Google and come straight back with your ad accounts ready. You need admin access to the ad account to connect it.
Why was my ad rejected?: Ads are reviewed by Meta and Google, not by BuzinessAI. The platform's reason appears on the ad, so you can edit and resubmit it from the same place.
A scheduled post didn't publish. What happened?: The most common cause is an expired connection to the social account. Reconnect the account and reschedule the post. If it still fails, email us with the post and channel.
How do AI credits work?: Credits meter the AI work the platform does for you, like generating a poster or video, drafting copy or sending an auto-reply. Pricing shows how many each plan includes and how top-ups work.
Can I add more teammates?: Yes. Each plan includes a number of team seats. If you need more, move to a larger plan or talk to sales.
How do agencies keep client data separate?: The Agency plan gives each client its own workspace, with campaigns, leads and assets isolated from every other client.
What should I include in a support request?: Your workspace name, the Expert you were using, what you expected and what happened instead. A screenshot or the request ID from an error helps us answer in one reply.